I. General Conditions

1. The b2beastmarket.pl platform is provided and operated by Eastmarket sp. z o. o., registered at Slezna 146, 53-111, Wrolcaw, Poland. Tax ID NIP 542-338-6110. Contact information:

   • Email: contact@eastmarket.pl

   • Phone: +48-888-740-379

2. The provision of services on the platform eastmarket.pl is carried out according to the rules below.

II. Users

1. Access to the service is received only by authorized users.

2. Authorization of users is carried out by the decision of the platform administrator, based on the information provided.

3. To apply for a service, you must register on the platform. We will contact you using one of the contact methods indicated and ask for additional information.

4. The term for consideration of the application may be 72 hours from the date of submission of the application.

5. We reserve the right, without giving reasons, to terminate the provision of the service unilaterally, in the event that the user commits fraudulent actions, misleading actions, or discredits Eastmarket sp. z o.o. or brands whose products we sell.

III. Orders

1. Orders are made in electronic form directly on the site.

2. Only authorized users can place an order. Eastmarket.pl is a wholesale platform and we do not accept orders under $500.

3. We follow brand restrictions and do not deliver part of the range to some countries. Detailed restrictions for each product can be seen when choosing a delivery country.

4. All orders placed outside of this restriction will be canceled immediately.

5. An order can only be canceled upon agreement with the platform administration. Please contact us from your account to do this.

6. Custom orders cannot be canceled.

IV. Processing and Sending Orders

1. Processing of orders is carried out within 24 hours from the moment of order.

2. In the case of custom orders, the implementation period may be extended for an unspecified period and is agreed with the customer.

3. The cost and handling of the order is indicated on the order page and is based on weight, volume of delivery, the need for additional processing of goods, and the country of destination.

4. Orders are delivered by courier services DHL, FedEx, and DPD, based on the principle of minimum price & maximum speed.

5. The delivery time of the order from the moment of dispatch from our warehouse is 3-7 working days. However, it may be extended due to reasons beyond our control, such as customs clearance.

6. We provide customs clearance services. However, all customs fees are the responsibility of the buyer.

V. Personal Data of Clients

1. Please be advised that the personal data of our clients is stored in our company's data filing system. Personal data is collected only for our needs and processed in order to fulfill orders, conduct promotional and advertising campaigns, in accordance with the data protection requirements specified in the provisions on the protection of personal data.

VI. Complaints and Returns General Policy:

• All orders placed on the platform are non-refundable, except in cases where the goods were damaged during transportation or delivered by mistake.

• In such cases, it is necessary to provide written, photo, or video evidence, and return the goods to the Eastmarket sp. z o.o. warehouse at Slezna 146, 53-111, Wroclaw, Poland. Return Process:

• Received goods will be inspected within 7 days from their arrival at our warehouse.

• Refunds are processed within 30 days from the completion of the inspection.

• Funds are returned by crediting the customer's bank account or their deposit with Eastmarket sp. z o.o. Non-Returnable Orders:

• Orders placed through any communication method (directly on the platform, via messengers, in writing, or verbally) and confirmed by email are non-refundable due to market specifics.

• Eastmarket sp. z o.o. may offer an exchange for goods of equivalent value; however, this is not obligatory and is solely at the company's discretion.

VII. Storage Policy Storage Conditions:

• All goods delivered to the Eastmarket sp. z o.o. warehouse are stored free of charge during processing for shipment to Amazon or other warehouses as requested by the client.

• In case of delays caused by the client (e.g., account suspension, refusal of goods, etc.), the client pays for storage at a rate of $40 per cubic meter per month.

• After 90 days, goods will be disposed of at the client's expense, with or without prior notice, at Eastmarket's discretion. Disposal Costs:

• $5 per unit of goods weighing up to 1 kg.

• $5 for each additional kilogram for goods weighing more than 1 kg.

• Payment is made upon receipt of the invoice. Additional Expenses:

• In case of disposal, the client is obliged to pay for storage and packaging of goods at the following rates:

  • $1 for each applied FNSKU label.

  • $10 for each packed box.

VIII. Buyback of Goods from Clients Buyback Conditions:

• In cases of commercial interest, we may buy back goods from the client if they wish to cancel the order, at up to 50% of the original price. Additional Expenses:

• If the goods were previously packaged and stored at Eastmarket's warehouse, the client pays for packaging at the following rates:

  • $1 for each applied FNSKU label.

  • $10 for each packed box.

• Storage costs are also taken into account. Buyback Price Calculation:

• The buyback price is calculated considering the above-mentioned costs.

IX. Refunds Refund Procedure:

• Refunds for all the above-mentioned operations are processed after a reconciliation statement is prepared with the client.

• The reconciliation statement is prepared within 90 days from the receipt of an official request sent to contact@eastmarket.pl or to the company's registered address.

• We do not accept requests from third parties, as well as requests via messengers or phone. Refund Timeframes:

• Refunds are processed within 90 days after the client signs the reconciliation statement and provides it to contact@eastmarket.pl or to the company's registered address.

By using our service, you confirm that you have read the above terms and conditions. If you have any questions, please feel free to contact us.